What happens after I place an order?
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to Maurice Lenell Cookie. You will receive an email confirmation once your order has been downloaded and received at Maurice Lenell Cookie. If there are any problems with your order, one of our customer service associates will contact you by phone or email.
What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after Maurice Lenell Cookie receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at Customer Service to ensure that your order is being processed.
Can I change the delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please email Customer Service ASAP. Customer Service or call 419-293-2911 x 262.
Can I change the date of my order's delivery?
If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date, please email Customer Service ASAP. Customer Service or call 419-293-2911 x 262.
Is it safe to use my credit card online?
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using secure technology.
Can I cancel an order?
If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at Customer Service . If your order has already been sent out for delivery we will be unable to cancel it.
When will my order arrive? Our cookies are delivered via Ground courier and usually arrive within 2 - 4 days, but not guaranteed. Time must be allowed for processing of the order. To check the status of an order, you can send us an email at Customer Service . and you must include your order number.
How do I find out which products are available outside of the United States?
We apologize, but we cannot ship to Military Addresses, or outside the United States.
Which credit cards are accepted?
We only accept Visa and Mastercard.
When will my credit card be charged?We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged within 48 hours.
What was the total charged to my credit card?
When you place your order online, you are presented with the price of the merchandise as well as the service charge that is applicable. In addition to these costs, you will be charged sales tax (2.25%) if your order is being delivered to Illinois. Immediately following receipt of your order, you will be sent an order confirmation via e-mail.
Does MAURICE LENELL guarantee customer's satisfaction?
YES. All of Maurice Lenell?s employees take a great deal of pride in assuring the consumer is satisfied with each and every tin of cookies.
Are MAURICE LENELL Cookies Kosher?
Yes, ALL our cookies are baked Kosher
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